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Privacy Policy

Privacy Policy

SG Elevate, A Division of Solvonovate Global Private Limited (“we,” “us,” “our,” or “the Company”) is committed to protecting the privacy and security of your personal information.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], use our mobile application, or utilize our educational services (collectively, the “Services”). This policy applies to students, parents, teachers, and school administrators.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.

1. Who We Are

SG Elevate is a division of Solvonovate Global, a global provider of innovative educational technology solutions. We act as the data controller for the personal information we collect through our Services, unless otherwise stated.

2. Information We Collect

We collect information from and about users in the following ways:

A. Information You Provide Directly

  • Account Information: Name, email address, username, password, and date of birth when you register.

  • Educational Data: Academic history, learning preferences, assessment results, assignments, and student-generated content submitted through the platform.

  • Payment Information: Billing address and transaction details (payment processing is handled by third-party processors; we do not store full credit card numbers).

  • Communications: Information you provide when contacting our support team or participating in surveys.

B. Information Collected Automatically

  • Usage Data: Interactions with the Services, features used, time spent on pages, clicks, and navigation paths.

  • Device Data: IP address, browser type, operating system, device identifiers, and mobile network information.

  • Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze trends. You can control cookies through your browser settings.

C. Information from Schools and Districts

If you are a student using Elevate through your school or district, we may receive information from your educational institution, such as class rosters and enrollment information, to facilitate the Service.

3. How We Use Your Information

We use the information we collect to:

  • Provide and Maintain Services: To facilitate learning, track academic progress, personalize content, and generate performance reports.

  • Improve Our Platform: To analyze usage trends and enhance the functionality and user experience of our educational tools.

  • Communicate: To send administrative information (e.g., updates, security alerts) and, where permitted, promotional messages (opt-out available).

  • Ensure Security: To detect, prevent, and address technical issues or fraudulent activities.

  • Comply with Law: To fulfill our legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data in the following circumstances:

  • With Schools and Teachers: To provide educational services, we share student performance data and analytics with the respective teachers, administrators, and schools.

  • Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., cloud hosting, customer support), provided they agree to keep this information confidential.

  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your personal information becomes subject to a different privacy policy.

5. Student Privacy (COPPA and FERPA Compliance)

We take student privacy seriously.

  • Children Under 13: We comply with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are a parent or guardian and discover that your child has provided us with information without your consent, please contact us to have it removed.

  • FERPA: For users in the United States, when we receive educational records from a school, we act as a “School Official” with a legitimate educational interest, as defined by FERPA.

6. Your Rights and Choices

Depending on your location (e.g., EU residents under GDPR, California residents under CCPA), you may have specific rights regarding your personal information:

  • Access and Portability: You can request a copy of the data we hold about you.

  • Correction: You can request that we correct inaccurate information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions (e.g., maintaining records for educational compliance).

  • Opt-out of Marketing: You can unsubscribe from marketing emails via the link provided in the emails.

To exercise these rights, please contact us at hello@sgelevate.online.

7. Data Security

We implement a variety of administrative, technical, and physical security measures to maintain the safety of your personal information. These include encryption, access controls, and secure data centers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

Solvonovate Global operates globally. Your information may be transferred to and maintained on servers located outside your state, province, or country where data protection laws may differ. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

10. Third-Party Links

The Services may contain links to third-party websites (e.g., publisher resources). We are not responsible for the privacy practices or the content of these sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date. For significant changes, we may provide a more prominent notice (such as an email).

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact our Data Protection Officer:

Elevate, A Division of Solvonovate Global
Email: hello@sgelevate.online